Support

Open the App, go to Settings (or the paywall screen) and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used to buy. If it still doesn’t work, email us your Support ID and the order number from your receipt.

Subscriptions are managed by Apple or Google, so we can’t cancel them for you. Deleting the App does not cancel a subscription.

iPhone / iPad: open Settings → tap your name → Subscriptions → choose the App → Cancel Subscription.

Android: open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → choose the App → Cancel subscription.

Cancel at least 24 hours before the current period ends to avoid being charged for the next one. You keep access until the end of the period you already paid for.

Because Apple and Google process all payments, refunds are handled by them.

Apple: go to reportaproblem.apple.com, sign in, and choose “Request a refund”.

Google Play: go to your Google Play order history, find the purchase, and choose “Request a refund”. If you need help, email us with your order number (it starts with GPA.).

Yes. If you don’t cancel at least 24 hours before the trial ends, the subscription starts automatically and your Apple ID or Google account is charged. You can check the exact renewal date in your subscription settings (see “How do I cancel my subscription?” above).

Yes, on any device signed in to the same Apple ID (for iPhone/iPad) or the same Google account (for Android). Install the App and tap Restore Purchases. Purchases made on iOS and Android are separate stores, so a subscription bought on one platform doesn’t carry over to the other unless the App offers a shared account.

Most of our Apps store your data only on your device, for privacy. It moves to a new phone if you restore from an iCloud or Google backup, or if the App has an export or sync option in Settings. Unfortunately, we can’t recover data that was only on a device that has been reset.

First, update the App to the latest version from the App Store or Google Play and restart your device. If it still happens, email us the details listed above. Crash reports are sent to us automatically without personal content, but a short description of what you were doing helps a lot.

See How to delete your data in our Privacy Policy. In short: delete it in the App or uninstall the App, and email support@originalheart.us with the subject “Delete my data” to remove anything we or our service providers hold. We complete deletions within 30 days.

Please do! Email us your idea. Many of our updates come from user suggestions.